Refund policy

Last Updated: June 2026

At Black & Gold, we strive to ensure customer satisfaction with every purchase. This store is professionally operated and managed by Section D on behalf of the Black & Gold brand. If you are not completely satisfied with your purchase, we're here to help.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must:

Be unused, unopened, and in the same condition that you received it.
Be in its original packaging.
Include proof of purchase, receipt, or order confirmation.

To initiate a return, please contact our support team at:

Email: team@sectiond.org

Returns must be approved before being sent back. Items returned without prior authorization will not be accepted.

Once your return request has been approved, we will provide instructions on how and where to send your package.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item is damaged, defective, or if you received the wrong product, contact us within 48 hours of receiving your order by emailing team@sectiond.org.

Please include:

Your order number
Clear photos of the product
Photos of the packaging
A brief description of the issue

We will review your claim and work to resolve the matter as quickly as possible.

Non-Returnable Items

Due to hygiene and safety reasons, certain items cannot be returned, including:

Opened or used skincare products
Beauty and personal care products that have been unsealed
Custom or personalized products
Gift cards
Sale or clearance items

If you have questions about a specific product's eligibility for return, please contact us before placing your order.

Exchanges

We currently do not offer direct exchanges.

If you would like a different product, please return the eligible item (subject to approval) and place a new order separately.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, your refund will be processed to your original payment method within 10 business days.

Please note that banks, payment gateways, and credit card providers may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved and you have not received your funds, please contact us at team@sectiond.org.

Shipping Costs

Original shipping charges are non-refundable unless the return is due to a damaged, defective, or incorrectly delivered item.

Customers are responsible for return shipping costs unless otherwise stated by our support team.

European Union Customers

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it without providing a reason.

To qualify for a return, the item must be:

Unused and unopened
In its original packaging
Accompanied by proof of purchase

Contact Information

For all return, refund, exchange, and order-related inquiries, please contact: